Privacy Policy for Snakk Norsk

Last Updated: October 26, 2025

Introduction

Welcome to Snakk Norsk ("we," "our," or "us"), operated by Etero AS. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Norwegian language learning mobile application (the "App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you use Snakk Norsk, we collect information that you voluntarily provide:

  • Account Information: Email address, password (encrypted), display name, and profile information
  • Authentication Data: Information from third-party authentication providers (Google, Apple) if you choose to sign in through these services
  • Learning Data: Your conversation history with AI tutors, saved vocabulary words, learning goals, progress statistics, and XP (experience points) data
  • User Preferences: Language settings, theme preferences (light/dark mode), voice settings, and translation preferences
  • Payment Information: Subscription and payment data processed through RevenueCat and associated payment providers (Apple App Store, Google Play Store)

Automatically Collected Information

When you use the App, we automatically collect certain information:

  • Usage Data: Features used, time spent in the app, learning activities completed, and interaction patterns
  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information
  • Performance Data: App crashes, performance metrics, and error logs
  • Analytics Data: Anonymous usage statistics to improve app functionality

Audio and Voice Data

  • Voice Input: When you use speech-to-text features, your voice recordings are processed in real-time to convert speech to text
  • Audio Generated: Text-to-speech audio generated through ElevenLabs for pronunciation practice
  • No Voice Storage: Voice recordings are not stored on our servers or by the third-party APIs we use. Audio is processed in real-time and immediately discarded after transcription.

Learning Content

  • AI Conversations: Your chat messages with AI tutors (Mia and Johannes) are stored to maintain conversation context and track learning progress
  • Dictionary Searches: Words and phrases you look up in the smart dictionary
  • Saved Words: Vocabulary items you choose to save for later review
  • Spaced Repetition Data: Review statistics and scheduling information for saved vocabulary

How We Use Your Information

Providing and Improving Services

  • Deliver personalized Norwegian language learning experiences
  • Generate AI-powered conversations tailored to your learning level
  • Provide dictionary definitions, translations, and pronunciation audio
  • Track your learning progress and maintain spaced repetition schedules
  • Sync your data across devices

User Experience Enhancement

  • Customize the app interface based on your preferences
  • Remember your settings and preferences
  • Provide relevant learning resources and recommendations
  • Generate personalized learning goals and track achievements

Subscription Management

  • Process and manage your subscription through RevenueCat
  • Provide access to premium features (speech generation subject to fair use limits, advanced AI features)
  • Handle billing, refunds, and subscription support
  • Send subscription-related notifications

Third-Party Services and Data Sharing

We use the following third-party services that may collect or process your information:

Backend and Infrastructure

Supabase

  • Purpose: Database, authentication, storage, and backend functions
  • Data Shared: Account information, learning data, conversation history
  • Privacy Policy: supabase.com/privacy

AI and Language Processing

OpenAI

  • Purpose: AI-powered conversations, translations, and word explanations
  • Data Shared: Your chat messages, dictionary queries, and learning context
  • Privacy Policy: openai.com/privacy

Note: Data sent to OpenAI is subject to their data usage and retention policies. We do not control how OpenAI processes this data.

ElevenLabs

  • Purpose: High-quality Norwegian text-to-speech pronunciation
  • Data Shared: Text content for audio generation
  • Privacy Policy: elevenlabs.io/privacy

Ordbøkene API

  • Purpose: Norwegian dictionary definitions and linguistic data
  • Data Shared: Dictionary search queries
  • About Ordbøkene: ordbokene.no/nob/about

Subscription and Payments

RevenueCat

  • Purpose: Subscription management and in-app purchase processing
  • Data Shared: User ID, purchase history, subscription status
  • Privacy Policy: revenuecat.com/privacy

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Account Data: Retained while your account is active and for 30 days after account deletion
  • Learning Data: Retained while your account is active; can be deleted upon request
  • Conversation History: Retained to maintain learning context; can be deleted individually or in bulk
  • Analytics Data: Anonymized and aggregated data may be retained indefinitely for service improvement
  • Subscription Records: We retain minimal subscription status information (user ID and subscription tier) for the duration of your subscription plus 3 years for accounting purposes. Payment details and transaction history are retained by RevenueCat, Apple, and Google according to their policies and legal requirements.

Your Data Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request a copy of your personal data
  • Export your learning data and conversation history

Correction and Updates

  • Update your profile information
  • Correct inaccurate data

Deletion

  • Delete your account and associated data
  • Remove specific conversations or saved words
  • Request complete data deletion (right to be forgotten)

To exercise these rights, please contact us at the email address provided in the "Contact Us" section or use the account deletion feature in the app settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Data transmitted between the App and our servers uses industry-standard encryption (TLS/SSL)
  • Authentication: Secure password hashing and token-based authentication
  • Access Controls: Restricted access to personal data on a need-to-know basis
  • Regular Audits: Security assessments and vulnerability testing
  • Secure Storage: Data stored on secure Supabase infrastructure with regular backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Snakk Norsk is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

  • Legal Basis for Processing: We process your data based on consent, contract performance, legitimate interests, and legal obligations
  • Data Protection Contact: For data protection inquiries, contact Martin Jenssen at martin@etero.no
  • Right to Lodge a Complaint: You may file a complaint with your local data protection authority

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by:

  • Posting the updated policy in the App
  • Sending an email notification (if you have an account)
  • Displaying a prominent notice in the App

The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of the App after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Company: Etero AS

Contact Person: Martin Jenssen

Email: martin@etero.no

For data protection inquiries, including those from the EEA, UK, or Switzerland, please contact Martin Jenssen at the email address above.

Consent

By using Snakk Norsk, you consent to this Privacy Policy and agree to its terms.

Snakk Norsk - Privacy-Focused Norwegian Language Learning